Q&A

What’s the range of installation services Mida Sign Services offer?

From site meetings, site surveys to installation of all types of signage, Flex- Face Signs, Banners, LED Illumination, Wall and Window Graphics. We also offer installation recommendations to our clients and Project Management i.e. booking in with Centre Management, completing Risk and Method Statements (RAMS) and completing all relevant paperwork, supplying Access Machines and other plant equipment as required.

Why do companies require specialist installation companies?

We are contacted because it’s either a large or tricky installation, multiple installations such as a company re-brand, nationwide Banner marketing campaign or simply an over-load of work that needs installing. We are able to help companies win larger contracts that they may have shied away from because it’s too large or complex. We can help manage the installation from a specialised one-off installation to nationwide roll-out programme.

What are the advantages of utilising Mida Sign Services compared to employing installers?

As a dedicated installation company, our strengths would be our in-depth knowledge of different types of signage and installation requirements. We have staff who specialise in various types of signage and graphic work. Having trained Engineers and a fully equipped van is costly, so it is cost effective to call upon the services of an installation company. Apart from not having to carry the cost of wages through quiet periods where there is little or no installation work, you can also take advantage of being able to use a company that has specialist knowledge in the type of installation that you require.

What should companies look for when choosing an installation company, e.g. location, reputation, qualifed staff and company affiliations?

Every contract is different and therefore requires different skills, for example the local corner shop just wants the sign installing at minimal cost and isn’t concerned how this is completed. When you get into the higher end of the market installation companies have to be a lot more professional, they must have the correct certificates for health and safety and staff training

A quality installation company will hold various accreditation and correct insurance cover and the staff will be properly trained with IPAF, PASMA, CSCS. As a professional installation company we are also Safe Contractor approved and are a member of The British Sign Association. Reputation also has a lot to do with the installation company you would chose. A company that has been around a long time will have the in- depth knowledge and experience to complete the contract. As mentioned before it’s not just about installing a sign, it’s about being professional, knowledgeable, experienced and competent, getting the information back to our client as quickly as possible i.e. photos, signed documents and paperwork etc.

How have you managed to stay ahead of the competition for over thirty years?

We have continued to succeed in this business, by changing with the times and adapting the services we provide. We upgrade our equipment and keep in-line with modern technologies to keep our company at the front of our trade. A growing percentage of our work is now installing Vinyl graphics, Wallpapers, Banners and not just signage. Over recent years we have had to take bigger steps as our customers are requiring more, by focusing on their needs and doing everything we can to meet those needs. Of course employing first-class staff with a good core of sign and graphic installers is key and some have been with Mida Sign Services for over

15 years.

By constantly delivering our services on time and on specification, we have ensured customer confidence and loyalty which has generated much repeat business.

How long have you been providing ‘Print’ for?

We have been producing print for our clients in excess of 10 years. Our services have grown from our first printing onto Vinyl to now using the latest printing technologies, giving us the skills to offer our Clients more products which now include direct to Substrate printing.

 

Terms  Conditions & Warranty

Quotations

All quotes are valid for 30 days from the initial date of creation and may be subject to change after this period.

Quotes are produced on the basis that information supplied by the client regarding the project is current and accurate. If it is discovered during the course of a project that production or installation methodology change due to incorrect, missing or miscommunicated information Mida Sign Services UK Ltd. reserves the right to notify the client in writing and charge relevant costs as appropriate prior to the change.

Any changes made to quantities, artwork or specifications over the course of a project must be documented in writing, to which the client will be provided with an additional quotation for the extra works and approval must be sort prior to any additional works being started.

Upon acceptance of a quote and by placing an order and/or approving a job to move to design/production, the client then enters into a contract of sale with Mida Sign Services UK Ltd. It will therefore be deemed that the client has read, understood and accepted these terms and conditions, whether this order is placed verbally or emailed. Quotes contain only the documented services and works that are to be carried out.

Any quotation that has been supplied on a ‘manufacture only’ basis whereupon the client has supplied finished art, production documentation and files for manufacture, is subject to the integrity of the supplied documentation. Should it be discovered during production that any part of this documentation is incorrect for whatever reason is inappropriate for manufacture, the client will be notified and additional charges may be incurred. These charges may include (but are not restricted to): design fees required to fix supplied drawings and files, purchase of new/additional materials on top of those already purchased for the original build, additional labour costs, or in extreme cases new manufacture or installation costs where signs must be reproduced in their entirety.

Where despatch or delivery is required on a job, the quotation will include a price based on the approximate size and weight of the product, and the desired delivery address.

Quoted pricing on installation is indicative only, and is subject to change based on site surveys, changes to methodology and quantities over the course of the project, on-site conditions during install and any other unforeseen conditions. Prices are based on a single site visit unless otherwise noted, and any additional visits required to finish works will be billed accordingly.

 

Site Surveys

Before commencement of a project or prior to quoting, a site survey may be required for more accurately determine installation/manufacture methodology and foresee potential installation issues. In such a scenario, the client will be notified and a fee will be charged accordingly.

Where Mida Sign Services UK Ltd. have performed the site survey, Mida Sign Services UK Ltd. will assume responsibility for the accuracy of measurements. However, where surveys have been conducted by the client and/or any representatives or sub-contractor of the client, the client maintains responsibility for the accuracy of such and the subsequent effect on project works. Furthermore, any issues in design, manufacture or installation that arise from incorrectly supplied or miscommunicated site survey data is the responsibility of the client and additional fees will be incurred to rectify these issues.

Where a site survey conducted after initial quoting has uncovered unforeseen issues that adversely affect the design, manufacturing or installation of the project and/or require additional engineering to ensure the structural integrity of the works, additional fees may be charged based on the current state and stage of works at Mida Signs Services UK Ltd. sole discretion.

 

Installation, Access and Permits

Mida Sign Services UK Ltd will notify the client in writing of when continued access will be required to the site in order to meet the required completion date for install. This does not mean that our installation will begin on this date, however the site will need to be in a ready state. If the client is unable to provide access to site by this date, Mida Sign Services UK Ltd. must be notified in writing and provisions must be made for either an extended completion date or after-hours work, which will incur additional fees.

A call will be made to inform the client of date and time of install.

If the client does not wish Mida Sign Services UK Ltd. to install the supplied signage or product, Mida Sign Services UK Ltd. is not liable for any losses incurred or failures due to: incorrectly installed components and/or signs; not-to-specification or failed footings/connections (where such has not been supplied by Mida Sign Services UK Ltd.), fixings or install methodology; damage to the sign, sign components, surrounding environment, vehicles, footpaths or any other infrastructure; costs associated with repairs and/or return trips required to rectify the works, including where a third party has been contracted to carry out the repairs; exceeded timeframe expectations where the deadline for the manufacturing component completed by Mida Sign Services UK Ltd. has been met; or misplaced or lost components, products or signs where all components, products or signs have been signed off on at despatch.

If Mida Sign Services UK Ltd. is denied access to a site at a previously arranged and agreed-upon entry time, the client will be charged in full for the lost labour and transportation time in addition to the installation costs involved with returning to finish the works. Where equipment has been hired, the client will also be responsible for the cost of the hire, and cost of re-hiring this equipment for the later installation time/date.

Where the installation environment has changed significantly from the site survey without Mida Signs Services UK Ltd. having been informed of the change, additional fees may be incurred where the expected installation method has had to change to suit the new environment. Where this requires additional engineering, equipment hire, changes to the footings/fixings/connections, or any reworks to the sign or product itself, the completion date will be extended accordingly, and Mida Signs Services UK Ltd. will not be responsible for any losses associated with the extended completion date.

Unless a previous arrangement has been made and agreed on in writing, all installations, maintenance works or repairs will be conducted during standard hours of operation (8.00am to 5pm, Monday to Friday). If works are required outside of these hours, provisions can be made for after-hours labour which may incur additional fees at Mida Sign Services UK Ltd.’s discretion. If delays occur on-site due to denied access or lack of site readiness and the works continue after hours, additional fees may be incurred at Mida Sign Services UK Ltd.’s discretion. Mida Sign Services UK Ltd. are under no obligation to extend working hours if these additional fees are rejected where a delay in works has been caused by the client.

All Mida Sign Services UK Ltd.’s installers sent to site will have the appropriate cards, permits and licenses to operate the required equipment and perform the installation works.

Mida Sign Services UK Ltd. does not take responsibility for on-site factors outside of our control and the effect these may have on the completion date. This includes but is not limited to: inclement weather, strikes, industrial action or the involvement of other contractors/companies not associated with Mida Sign Services UK Ltd. Although we try to take all such factors into account when booking works, it is not always possible to predict what may happen. In these scenarios, an alternative date and time for works will be negotiated between Mida Sign Services UK Ltd. and the client in a way that satisfies both parties.

 

Artwork and Drawings

The client agrees to warrant that all artwork, designs and photographs or any other content supplied to Mida Sign Services UK Ltd. for use in or on any works ordered through the company has all necessary licensing and/or owned intellectual property rights, or permission has been sought for the specific use on such works from the license holder. Furthermore, any breaches in copyright or other relevant intellectual property rights arising through any such content supplied to Mida Sign Services UK Ltd. for use is the sole responsibility of the client, who agrees to indemnify Mida Sign Services UK Ltd. against any action taken for losses suffered in connection with such a breach.

Creation of artwork and files for manufacture will incur additional fees based on the complexity of the project and will be included on your quotation.

Any files supplied by the client to Mida Sign Services UK Ltd. must be at an appropriate size, resolution and filetype as documented below.

Preferred format: pdf, eps or .ai vectors, with all text converted to outlines

All logos and any cut-paths (i.e. for computer cut self-adhesive vinyl (SAV) or for the router) must be supplied as vectors

Colour references should be provided as spot colours/pantone wherever possible

Files for print must be supplied with appropriate bleed and the scale must be noted on the artwork

If any files do not meet these minimum requirements and the client insists on their use as supplied, Mida |Sign Services UK Ltd. is not responsible for undesirable pixel artefacts, white borders or visible trim marks, or low resolution/print quality associated with lack of suitable files. Alternatively, an additional hourly design fee may be charged to rectify the files in order to ensure they are of appropriate quality to meet the desired outcome.

If revisions to text within a supplied layout are required, updated files must be sent through with all fonts converted to outlines or an additional fee may be charged for finding and purchasing rights to the font.

A further fee may be charged for making modifications to the file depending on the number of revisions already made to your job.

If print or paint colour matching is required and a PMS/spot colour reference or paint swatch/code has not been supplied, an additional fee may be charged for matching to a supplied sample. Any approvals on colour samples must be conducted in a timely fashion in order to meet deadlines.

All text content must be spell-checked and proof-read for accuracy prior to being provided for use. Mida Sign Services UK Ltd. is not responsible for any errors within this text, which must be approved at the sign-off/proofing stage. If no errors are brought to our attention at this stage any rectification works that may be required to fix inaccurate content will be charged as appropriate.

It is the client’s responsibility to thoroughly check the supplied artwork proofs and specifications before production approval is given. Mida Sign Services UK Ltd. endeavours to ensure all artwork and specifications are correct, however sometimes errors do occur. If there are any errors, or if there is any ambiguity about a specification, this must be clarified or rectified before final approval is given. Once this approval has been given, the works will be produced as per the drawings and any changes after this point will incur additional fees, where a final product does not match the approved drawings, Mida Sign Services UK Ltd. will rectify the issue at no charge.

Unless agreed to in writing, all drawings, sketches, photographs, designs and production files remain the property of Mida Sign Services UK Ltd. until paid for in full.

 

Payment, Late Payments and Unpaid Projects

For all new clients and clients without an account with Mida Sign Services UK Ltd, payment in advance is required for all works requested.

All accounts will be given a credit limit.

All invoices must be paid in full within thirty days month end. This timeframe is inclusive of weekends and public holidays.

Mida Sign Services UK Ltd. reserves the right to suspend any works and extend the previously agreed completion date until any outstanding invoices have been paid.

Any work already produced for an unpaid project including but not limited to designs and artwork, engineering, manufactured components, and fully completed signs, remain the property of Mida Sign Services UK Ltd. until such time as all associated costs have been paid in full.

 

Cancellation and Termination

Mida Sign Services UK Ltd. reserves the right to terminate this agreement and permanently suspend works where the client has been found to be in breach of the terms. Where such a breach is discovered, the client will be provided with written notification of the nature of the breach and resolution terms, and will be given ten business days to remedy the situation to Mida Sign Services UK Ltd. satisfaction.

In such a case where a project is prematurely terminated by Mida Sign Services UK Ltd., the client will be invoiced for any and all labour, material and hire costs associated with works already performed for the project. Failure to pay this invoice within the thirty-day timeframe will result in legal action.

Deposits paid toward the cancelled project will be taken into account and remaining costs will be applied to the invoice accordingly.

If the Client wishes to dispute the invoiced amount or any charge that appears on the invoice, this must be communicated in writing within five business days of receipt of invoice, with full details of the dispute. A notice of receipt will be sent via Email within forty-eight hours, from which point there are thirty days to negotiate a satisfactory resolution.

If no resolution can be reached during this period, either party may commence legal proceedings.

Any current dispute regarding an invoice or invoices does not entitle the client to withhold, deduct from or otherwise delay payment on any other outstanding invoices. If a dispute is related to only a subsection of an invoice, the client is not entitled to withhold payment on the remaining balance due.

 

Warranty Information

Mida Sign Services UK Ltd. agrees to warrant the supplied signage (excluding any electrical components) against defects in workmanship and materials for a period from the date of install as outlined below:

  • Metal fabrication – 1 Year

  • Vinyl application – 1 Years

  • Banner Application – 1 Years

  • Workmanship and installation – 1Years

  • LED’s – 1 Years

Full parts and labour or alternatively you can extend your warrant to five years with a maintenance contract.

The Warranty does not apply to any defects, failure or damage caused by improper use and maintenance of supplied signs and their infrastructure, vandalism, or any other unavoidable occurrences. Damages caused by failure of existing (or previously manufactured) infrastructure or componentry including footings is not covered. Alterations to any sign or its surrounding infrastructure will void this warranty, except where works have been carried out by Mida Sign Services UK Ltd.

Only components directly manufactured and installed by Mida Sign Services UK Ltd. are covered by this Warranty. Any failure of or failure caused by client-supplied poorly designed or engineered drawings and their related files that have been provided to Mida Signs Services UK Ltd. for manufacture without additional design works by our internal staff, components supplied to Mida Sign Services UK Ltd. for use as part of a job, manufacture or install not carried out by Mida Sign Services UK Ltd., refusal and rejection of specific installation instructions where installation is not carried out by Mida Sign Services UK Ltd., refusal or rejection of recommended materials, components or production methods where such refusal is deemed by Mida Sign Services UK Ltd. to have an adverse effect on the integrity of the final product, signed-off and approved drawings or plans where materials, components or production methods recommended for use by Mida Sign Services UK Ltd. have been rejected and an alternative has been demanded by the client are not covered by this warranty.

Certain electrical components will be warranted under strict conditions of use. Any deviation from these conditions will void the Warranty. The Warranty does not cover damages or failures due to, power surges where an approved surge protector has not been properly fitted; water damage to internally-rated electrical components; tampering, vandalism or other interference either intentional or non-intentional; pests and wildlife such as rats, mice, birds and other such creatures; overheating where adequate airflow to the components has not been maintained to the required standard;  specification of a particular component where it does not meet the minimum requirements for a successful outcome, and the refusal or rejection of recommended components where such refusal is deemed by Mida Sign Services UK Ltd. to have an adverse effect on the integrity of the final product; use of a supplied part or component where such supplied objects have failed and/or caused damage, failure to adhere to the required conditions of use.

The warranty only covers repair or replacement for the directly-affected warranted components and labour directly involved in returning the sign to its warranted condition. Equipment hire or any other additional costs are not covered by this warranty. Components which are still functioning as expected will not be replaced under warranty on the basis that they ‘may’ fail further down the track. Additional costs involved in repairs or maintenance of the sign will be billed accordingly.

Defects and Claims

Any perceived defects discovered by the client during the warranty period must be fully documented, and a report is to be sent to Mida Sign Services UK Ltd. expressing the nature of the defects. This report should be in writing, and must contain the following information (supplied for each individual defect):

  • Sign type

  • Location (if applicable)

  • Photographs of sign in its entirety (for identification purposes) and relevant close-ups of defects

  • All relevant defect details

This report must be sent whilst still within the warranty period. If the report is sent outside of the warranted period, the report will be treated as if the defect itself has occurred outside of warranty.

A Mida Sign Services UK Ltd. representative will be assigned to the defect case to investigate and will acknowledge receipt of the report within two business days. This representative will then investigate to determine the precise nature of the fault or defect, the possible cause for the issue, potential course of action, and whether the defect is covered by the Mida Sign Services UK Ltd. warranty. This response will be provided to the client in writing, the timeframe within which will be determined at acknowledgment of receipt, taking into account all relevant factors such as urgency of repairs, current scheduling, defect type and quantity, site access requirements and project deadlines where applicable.

Should a person or persons not authorised by Mida Sign Services UK Ltd.  conduct works on the sign, attempt to forcibly investigate (causing damage to the sign, whether obvious visually or not), rectify the issue without Mida Sign Services UK Ltd.  instruction and written permission, or otherwise tamper with the unit, any claim made will be null and void.

Where a defect has been investigated and is found to be the fault of Mida Sign Services UK Ltd., any rectification works deemed to be necessary in order to bring the sign to their warranted condition will be conducted by Mida Sign Services UK Ltd. at no further charge to the client.

Where a defect report has been investigated and the issues have been found to not be the fault of Mida Sign Services UK Ltd., any call-out fees, labour and hire costs associated with the investigation will be charged in full to the client. Should the client wish to proceed with any rectification works, all costs associated with these works must be paid for in full.

These terms and conditions of sale apply to all direct customers or person acting on behalf of a customer or customers of Mida Sign Services UK Ltd. and its designated representatives. By placing an order and/or approving a job for design/production, the client is deemed to have understood and accepted all terms as listed on this document, whether a signed approval has been supplied or not. 

If these terms are not accepted by the client, this must be documented in writing and discussed with the company director prior to placing an order and/or approving a job for design/production. Any amendments to this document are made on a per-project basis, and must be signed by both parties. Mida Sign Services UK Ltd. reserves the right to deny any sale prior to placement of an order if a mutually accepted agreement cannot be reached. Acceptance of an amended set of terms and conditions by Mida Sign Services UK Ltd. on a specific project does not automatically guarantee acceptance of such on subsequent projects. Once accepted, these terms and conditions, and any amended set, are legally binding and any amendments can only be made with the expressed written consent of Mida Sign Services UK Ltd.